Common problems & fixes
Purchases not showing, sync issues, and app troubleshooting.
Updated 19 July 2026
Purchase not showing
- Wait a few minutes and reopen the app — Play confirmations can lag.
- Check you're signed into the same Nexus account you subscribed with.
- Confirm the charge exists in Google Play's order history.
- Still missing? Contact support with the GPA order number.
Progress not syncing to web
Sign out and back in on the web companion — and confirm both use the same email.
App misbehaving
- Update to the latest version on Google Play — fixes ship frequently.
- Clear the app cache (Android Settings → Apps → Nexus → Storage → Clear cache). Avoid "Clear data" unless asked — it signs you out.
- If a specific screen misbehaves, tell support the screen and what you tapped; a screenshot helps.