Can't sign in or verification code not arriving

The verification code doesn't arrive

1. Check your spam/junk folder — codes come from a bmreducation.com address.
2. Wait a minute; delivery can lag during peak times.
3. Use Resend code. There's a short cooldown between resends — the button tells you when it's available again.
4. Confirm the email address you typed is correct (a typo is the most common cause).

"Too many attempts" or account locked

Entering the wrong code or password repeatedly triggers a temporary lockout to protect the account. Wait for the countdown shown on screen, then try again. If you've forgotten the password, use Reset your password instead of guessing.

Google sign-in fails

• Allow popups for chat.bmreducation.com — Google sign-in opens a popup.
• If your browser blocks third-party cookies aggressively (or you're in strict private mode), try email sign-in instead.

Still stuck? Contact support with the email you're trying to use and roughly when you tried.