Refunds
How refund requests work for web and Android purchases.
Updated 13 July 2026
Our full policy lives at bmreducation.com/refund-policy. The short version:
Web purchases
Submit a request via contact with the account email and payment reference. Approved refunds are typically processed within 7–10 business days back to the original payment method.
Android (Google Play) purchases
Play purchases follow Google's refund flow first: Play Store → Payments & subscriptions → Budget & order history → Report a problem. Our policy applies alongside Google's rules.
Duplicate or failed charges
If you were charged but the plan didn't activate — or charged twice — contact us with the transaction reference; verified duplicates and failures are refunded.