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Account temporarily locked

Why lockouts happen and how to get back in.

Updated 14 July 2026

After several failed password or verification-code attempts, sign-in is temporarily locked to protect the account from guessing attacks.

  • The lock clears automatically — the screen shows a countdown.
  • Don't keep retrying during the lock; it won't shorten the wait.
  • If you can't remember the password, use Reset your password once the lock clears.
  • If you believe someone else is trying to access your account, reset your password and contact support.

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